Refund Policy
مَنْ أَقَالَ مُسْلِمًا أَقَالَهُ اﷲُ عَثْرَتَهُ» [سنن أبي داود باب في فضل الإقالة]]
''جو مسلمان کا سودا واپس کرے گا اللہ تعالیٰ قیامت کے دن اسکی غلطیوں سے در گذر فرمائے گا۔ ''
"Whoever returns the bargain of a Muslim, Allah will forgive his mistakes on the Day of Resurrection"
DO YOU WANT TO RETURN AN ONLINE ORDER?
We have a no question ask return policy, which means you have return the order you received even after a month.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at souqalbarakah@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at souqalbarakah@gmail.com or Whatsapp us at +923352469509.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
HOW WILL MY MONEY BE REFUNDED?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via Coupon or refund in your account.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible. SOUQALBARAKAH.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
No.